Support
Support and Contact
If you need help with the waiting list, verification, account access, or product safety, this page is the best place to start. We want support to feel clear, fast, and useful for students.
General support
For questions about access, waitlist status, launch timing, or basic product issues, contact theexchangrapp@gmail.com.
Safety concerns
To report suspicious behavior, scams, verification concerns, or an unsafe exchange, contact theexchangrapp@gmail.com. If there is an immediate risk to someone’s safety, contact campus security or local emergency services first.
Common support topics
- Problems joining or confirming the waiting list
- Questions about student verification
- Feedback on unclear exchanges or fairness suggestions
- Help understanding launch availability for your campus
Campus launch requests
If you want Exchangr Campus to launch at your school or student group, send a note to theexchangrapp@gmail.com with your campus name and a short description of interest.
Response timing
We aim to review most general support requests within two business days. Safety-related reports are prioritized whenever possible.